Our Customer Service Charter promises to deliver:
We will strive to offer the best price within our market place, compared to hotels offering the same high level of comfort, design and service.
We offer a wide range of bedroom types and layouts, from single rooms for guests on a budget, right through to our suites, complete with sitting rooms and dressing spaces. Many of our rooms offer a choice of bed configurations, including flexible ‘zip&link’ beds, and a range of sofa, chair and extra beds.
Nadler hotels are equipped with the latest in technology. In-room interactive media TVs offer YouTube, internet access and many other apps, and hi-speed WiFi and LAN points are available throughout all properties. Bespoke mini-kitchens can be found in all rooms of each of our hotels, practically equipped with a fridge, microwave, sink, kettle, crockery, cutlery and glassware and built-in Brita water filters in most of the rooms.
Our priority is to ensure that we have at our fingertips all the relevant information that we may need, and the right manual and technological systems in place to deal with guests in the most efficient way.
We take our responsibilities very seriously. From making sure that every member of our team performs to the best of their ability at all times, to looking at the impact of our operations on the environment and our local area.
Hospitality means service. That’s our business, so it is important that the guest is at the heart of everything we do.
Our hotels are in the best of locations, so we expect each member of our team to be well-informed about our surrounding areas, so as to help our guests ensure that they get the best out of their stay with us.
Each guest is different, which is why we make it our mission to fully understand their individual needs and wants before offering up our knowledge.
We currently operate two properties in London and one in Liverpool, and are launching a 3rd property in Victoria later this year. We are proud of our wonderful urban locations as we are of our affordable luxury, boutique hotel rooms.
Although each property has its own very distinctive architectural style, our guests are treated to the same high levels of service in whichever they choose to stay at, and can look forward to lots of little luxuries: high-spec rooms, exceptional attention from our 24/7 reception and concierge team, free WiFi throughout the hotel, a daily maid service, and HD TVs, air conditioning, mini-kitchens with Brita water filters built-in, and great bathrooms as standard in every interior-designed bedroom. Practical touches such as HDMI and USB connectivity further enhance the in-room experience.
Nadler hotels are deliberately located in areas boasting superb choices of restaurants, bars, cafés and bistros, making it effortlessly easy for guests to soak up the neighbourhood’s culture whilst enjoying breakfast, lunch or dinner out locally.
The key values on which our business is based are:
The Nadler’s unique style doesn’t just offer a stay, but an experience, with an innovative approach that makes each hotel a destination for those looking for hospitality with individuality.
Nadler Hotels focus on what we feel every exceptional hotel should offer its guests; superbly comfortable, practical and well-designed bedrooms, beautiful bathrooms, transparent and good value room rates, attentive and well-informed staff providing discreetly personalised service, and desirable, city-centre addresses.
The Nadler concept is very simple: no in-house restaurant, bar or gym. Far more originally, our in-room hidden mini-kitchens offer catering independence, be it for breakfast in bed or a midnight snack.
As a central element of our ethos of sustainability, our in-house green policies and procedures minimise the impact of our operations on the environment and make the most of our neighbourhoods for a true ‘local experience’.
Quite simply, we want our guests to want for nothing.
Nadler Hotels are committed to nurturing and developing Front of House Reception apprentices to work in our properties, offering excellent opportunities for anyone looking to build a career within the hospitality industry and be part of the next generation of outstanding hoteliers.
Throughout your apprenticeship you will be working towards obtaining a full Level 2 Intermediate Apprenticeship in Front of House Reception, which will include but not be inclusive of the following:
• Level 2 NVQ Diploma Front of House Reception
• Level 2 BTEC Hospitality Principles
• Functional Skills in Maths and English
Within the Diploma, the units will reflect your learning and responsibilities as detailed below:
• Maintaining a safe, hygienic, and secure working environment
• Dealing with the arrival and booking of guests
• Providing tourist information to guests
• Using office equipment
• Providing Reception services
• Dealing with guests across a language divide
• Delivering customer service
Successful candidates MUST have a keen interest in a career in hospitality, and understand that a diverse range of working hours will be required over the course of a week depending on the needs of the business, including working evenings and at weekends. Alongside this you need to be enthusiastic, well presented and capable of working as part of a team.
The role leads to full time employment on completion of a satisfactory probationary period, and an industry recognised Level 2 Apprenticeship Qualification.
If you would like to experience staying in either your hotel or one of the other hotels, you are entitled to preferential staff rates.
We offer employees ‘Friends & Family’ rates at all of our hotels.
Every quarter our teams may be rewarded through our unique customer feedback incentive programme.
A number of different bonuses are run surrounding the sales aspect of the business to ensure that if the hotels benefit from a team member’s actions, so does the team member.
If you introduce a friend to come and work for us, you will receive £100. This will be paid once they have completed six months service.
On hitting certain hotel targets, this is given to every member of the hotel in person by the CEO.
You can receive extra days of annual holiday for long service.
Here are the current vacancies we have:
The Nadler Kensington
The Nadler Victoria
If you are interested, please email us with details of your experience (a CV if available) and the position applied for to email@example.com.
Alternatively, please apply online below. *Denotes required fields.
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