Best Price Claim Form
Simply complete our online claim form to submit a claim under the Best Price Guarantee. *Denotes required field.
Submit Claim Form
We will match the rate, provided the following terms and conditions are met:
- 1. You have contacted us within 24hrs of making your booking.
- 2. Submitted a claim form with all the details of the other website offer.
- 3. The other rate or deal is bookable online and is still available when we check.
- 4. The other rate or deal is subject to the same booking conditions. This means:
- a. It is the same hotel
- b. It’s the same room type
- c. It’s for the same check-in and check-out dates
- d. It has the same room conditions (meal plan, cancellation policy, package offer)
- 5. The rate or deal is on a public website without the use of a special promotion code.
- 6. The rate or deal on the other website is not part of a secret deal where the property booked is not revealed until booked.
- 7. The rate or deal visible is not being used in conjunction with:
- a. Membership rates
- b. Loyalty points for that website
- c. Voucher provided by that site for booking